Clear expectations make for an easier stay.

01

Booking & confirmation

Submitting a direct booking form is a request to reserve the unit. It does not automatically block dates or create a confirmed reservation.

We will verify availability, guest count, rate, and stay details before confirming the booking.

Your reservation is considered confirmed only after Casa Tresoria has confirmed availability and the required payment step stated in your booking instructions has been completed and verified.

02

Rates & payment

The total rate, payment instructions, and any applicable booking conditions will be provided before you are asked to complete payment.

Rates may vary by date, length of stay, guest count, availability, and applicable fees. A quoted rate is valid only for the dates and booking details stated in the quote.

03

Cancellations & changes

The cancellation, rescheduling, refund, and no-show terms for a direct booking will be communicated before the booking is finalized.

If you need to change your dates or guest details after confirmation, contact Casa Tresoria as early as possible. Changes remain subject to availability and may affect the total booking rate.

Reservations made through Airbnb or another third-party platform remain subject to that platform's applicable cancellation and refund policies.

04

Check-in & check-out

• Standard check-in: 3:00 PM
• Standard check-out: 12:00 noon

Early check-in or late check-out is not guaranteed and must be approved in advance. Availability depends on the unit schedule and preparation time between guests.

05

Guest occupancy

Casa Tresoria accommodates up to four guests. The number of guests staying in the unit should match the confirmed reservation.

Guests are responsible for providing accurate booking information and complying with applicable condominium or building guest-registration requirements.

06

Guest care of the unit

Guests are expected to use the unit, furnishings, appliances, linens, access items, and amenities with reasonable care during their stay.

Damage, missing items, lost access items, or cleaning requirements materially beyond normal turnover may be documented and charged where appropriate.

If something is accidentally damaged or stops working during your stay, please notify Casa Tresoria promptly so the issue can be assessed and handled fairly.

07

Building registration & access

Guests may be required to complete lobby or condominium registration and present valid identification in accordance with building procedures.

Access instructions, including any RFID card, key, or unit-entry information, will be provided to confirmed guests at the appropriate time before or on check-in day.

Guests are responsible for safeguarding access cards, keys, and other access items provided during the stay.

08

Amenities & service interruptions

We make reasonable efforts to keep the unit and listed amenities available and in working order.

From time to time, building maintenance, utilities, internet service, pool access, elevators, or other third-party services may be interrupted for reasons outside Casa Tresoria's direct control.

If an issue occurs during your stay, contact us as soon as possible so we can assess the situation and assist where reasonably possible.

09

Privacy & guest information

Casa Tresoria may collect personal information that you voluntarily provide through our website, direct booking form, general inquiry form, messaging channels, or during the booking and check-in process.

This may include your name, email address, phone number, stay dates, number of guests, travel or booking information, messages, and other information you choose to provide.

Additional identification or registration information may be required where necessary to comply with condominium, security, or building-access requirements.

10

How we use guest information

Information submitted to Casa Tresoria may be used to:

• Respond to booking requests and general inquiries.
• Verify availability and prepare booking details.
• Communicate rates, payment instructions, confirmations, check-in details, and stay information.
• Coordinate guest arrival, access, and building registration.
• Provide support during and after a stay.
• Maintain booking, payment, communication, and operational records.
• Address safety, damage, dispute, or compliance matters where necessary.
• Meet applicable legal, regulatory, security, or building requirements.

11

Information sharing & retention

Guest information may be shared only where reasonably necessary to process or support a stay, comply with applicable requirements, operate our booking and communication systems, or protect legitimate interests.

This may include service providers that support website forms, communications, payment processing, booking records, or other operational systems used by Casa Tresoria.

Information may also be provided where required for legitimate condominium registration, security, legal, or regulatory purposes.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, recordkeeping, dispute handling, safety, and applicable legal obligations.

12

Your privacy choices

You may contact Casa Tresoria if you have a question about personal information you previously provided through our direct booking or inquiry process.

Where applicable, you may request that inaccurate information be corrected or ask about the handling of your information.

Certain booking or transaction records may need to be retained where reasonably necessary for legitimate operational, legal, security, accounting, or compliance purposes.

Privacy-related questions may be submitted through our Contact page.

13

Airbnb & third-party services

Casa Tresoria may use or link to third-party services, including Airbnb, Google Maps, social media platforms, payment services, website forms, and communication tools.

These services have their own privacy practices, terms, and technical systems. Casa Tresoria does not control how third-party platforms independently collect or process information through their services.

If you reserve Casa Tresoria through Airbnb or another booking platform, that platform's payment, cancellation, refund, dispute, and privacy policies apply to information and transactions processed through that platform.

For additional conditions relating to direct bookings and website use, review our Terms of Service.